Of course! Simply indicate the two addresses during the ordering process. For your protection, be sure to let your credit card issuer know that you'll be using a shipping address other than your billing address.
Once the Order is shipped, A Confirmations email is sent with tracking information so you can follow your order as it makes its way to your location. Make sure you double check when entering your email address so we can notify you correctly!
All personalized jewelry and accessories are made to order at the time of purchase. Because of this customization, personalized pieces ship in approximately 2 weeks.
We don't have a storefront for local pick-ups (if we did, we'd invite you to hang out with us every day!), but if you live in the Cedar Park area and need your items ASAP, we just might be able to work something out. If you find yourself in a dull situation and need a sparkly fix, send us a message at support@novadab.com.
If your tracking number says that your package has arrived but you haven't received anything, we suggest doing the following: Verify the shipping address on your order that it's correct Look for an attempted delivery notice slip Double check your area in case it's stored in a hidden area Check to see if your neighbors or someone in your residence accepted it Allow an extra 1-2 days - in rare instances, orders have been marked as delivered before actually arriving Novadab is not responsible for lost or stolen packages, but we'll try our best to help you recover and track down your package.
The time it takes for your order to arrive will depend on your location and shipping method. Shipping times are only estimates and exclude holidays, weekends and unforeseen postal delays. Once an order is shipped, we are unable to expedite it. Canada: 2-5 business days United States: 4-6 business days International: 5-10 business days. For More information about our shipping policies. You can call us at 1-800-406-6290.
All in stock orders are quickly shipped within 2-3 business days. If your order has not shipped within this time frame, it may be because of Pre-order items then your entire order will be shipped in full as soon as item is available. If you have any questions, email us at support@novadab.com
We love the opportunity to work with like-minded and complimentary brands! If you are part of a brand that you think is a great fit with Novadab, we'd love to hear your ideas on a potential partnership. We are completely flexible and able to accommodate . Just send us an email at support@novadab.com and we will get back to you .
We love being introduced to new influencers and we're always working on exciting new partnerships. If you're interested in working with us or have an awesome idea, please contact us at support@novadab.com or affiliates@novadab.com. We try our best to get back to everyone as soon as possible. Don't forget to also sign up for our Affiliate Program - it's free!
We work with a few overseas manufacturers to make our designs come to life, each of which we've met face to face! We choose our partners based on the quality of their product, craftsmanship skills and experience in the field, but also how they operate. It's important that the companies we work with take care of their employees and create an enjoyable, safe and sociable working environment.
We hope you truly love your jewels, and we want nothing more than for them to become staples in your wardrobe! However, fashion jewelry isn't meant to be worn 24/7.To keep your pieces sparkly and minimize signs of wear, avoid contact with liquids, perfumes, lotions and perspiration as they'll dull your pieces and cause them to wear quickly. Treat your jewels with love and care, and they'll keep sparkling for you!
We thought you'd never ask! Whether you're trying to create a specific look, learning how to accessorize, looking for an honest opinion or deciding on the perfect jewels for your wedding day, we're here to help.
You can create an account with us. You can also create an account during the checkout process. We recommend creating an account so you can view your order history and save your information for quick and easy checkout in the future. If you forgot your password or you are having trouble to retrieve your account, we can help you to reset your password.
Now why would you want to do that? You can return qualifying item(s) for a refund, exchange or credit within 15 days of the date received. But if you do, you can simply call our Customer Service Department at 1-800-406-6290 or via email at email us at support@novadab.com to request a Return Authorization Number (RAN). One of our customer service representatives will guide you through the process.
Please select the item you want to purchase, click checkout, enter all of your order information, then enter your voucher code in coupon code field and click apply.
If you forgot to use your promotional code when ordering, Call our Customer Service Department at 1-800-406-6290 or send us an email at support@novadab.com within 2 days of placing your order and we'll gladly apply it for you! For all other orders, we will give you refund or offer a credit for you to use towards your next purchase.
Oh no! We're so sorry - we know how much of a bummer this is. Although we inspect each item before and package them with care, damages and defects may happen. If you find yourself in this situation, please contact us immediately at support@novadab.com with your order number and photos of the damage. We'll have a look and let you know how we can fix it for you!
