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FAQ List

  • All
  • SHIPPING + DELIVERY
  • PARTNERS AND COLLABORATIONS
  • JEWELRY CARE
  • CUSTOMER CARE

HOW LONG DOES IT TAKE FOR PERSONALIZED ITEMS TO SHIP?
CAN I SEND SOMEONE GIFTS FROM NOVADAB?
DO YOU OFFER PERSONAL STYLING SERVICES?
HOW CAN I CREATE AN ACCOUNT?
HOW CAN I RETURN AN ITEM?
HOW CAN I TRACK MY ORDER?
HOW DO I REDEEM MY VOUCHER CODE?
HOW SHOULD I CARE FOR MY JEWELS?
I FORGOT TO USE MY PROMO CODE. IS IT TOO LATE?
I'M A BRAND. HOW CAN I WORK WITH YOU?
I'M AN INFLUENCER. HOW CAN I WORK WITH YOU?
I'M LOCAL! CAN I PICK UP MY ORDER?
MANUFACTURERS AND SUPPLIERS
MY PRODUCT IS DAMAGED. WHAT CAN I DO?
THE TRACKING SAYS MY ORDER ARRIVED BUT I HAVEN'T RECEIVED ANYTHING?
WHEN WILL MY ORDER ARRIVE?
WHEN WILL MY ORDER SHIP?
WHERE DO YOU SHIP FROM?

HOW LONG DOES IT TAKE FOR PERSONALIZED ITEMS TO SHIP?
CAN I SEND SOMEONE GIFTS FROM NOVADAB?
HOW CAN I TRACK MY ORDER?
I'M LOCAL! CAN I PICK UP MY ORDER?
THE TRACKING SAYS MY ORDER ARRIVED BUT I HAVEN'T RECEIVED ANYTHING?
WHEN WILL MY ORDER ARRIVE?
WHEN WILL MY ORDER SHIP?
WHERE DO YOU SHIP FROM?

I'M A BRAND. HOW CAN I WORK WITH YOU?
I'M AN INFLUENCER. HOW CAN I WORK WITH YOU?
MANUFACTURERS AND SUPPLIERS

HOW SHOULD I CARE FOR MY JEWELS?

DO YOU OFFER PERSONAL STYLING SERVICES?
HOW CAN I CREATE AN ACCOUNT?
HOW CAN I RETURN AN ITEM?
HOW DO I REDEEM MY VOUCHER CODE?
I FORGOT TO USE MY PROMO CODE. IS IT TOO LATE?
MY PRODUCT IS DAMAGED. WHAT CAN I DO?