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FAQ List

  • All
  • SHIPPING + DELIVERY
  • PARTNERS AND COLLABORATIONS
  • JEWELRY CARE
  • CUSTOMER CARE
  • REWARD POINTS

Can I Exchange My Reward Points?
Can I Send Someone Gifts From Novadab?
Do You Offer Personal Styling Services?
How Can I Cancel A Redemption Request?
How Can I Create An Account?
How can I redeem my points?
How Can I Return An Item?
How Can I Track My Order?
How do I know how many Reward Points I have?
How Do I Redeem My Voucher Code?
How Long Does It Take For Personalized Items To Ship?
How long will it take for my Reward Points to be credited to my account?
How Should I Care For My Jewels?
I Forgot To Use My Promo Code. Is It Too Late?
I have made a transaction and the required Reward Points have still not been credited to my account, what do I do now?
I'm a Brand. How Can I Work With You?
I'm an Influencer. How Can I Work With You?
I'm Local! Can I Pick Up My Order?
Manufacturers and Suppliers
My Product is Damaged. What Can I Do?
The Tracking Says My Order Arrived But I haven't Received Anything?
What is the Novadab Rewards Program?
What is the value of Reward Points? And how do I receive them?
When Will My Order Arrive?
When Will My Order Ship?
Where Do You Ship From?
Who can become a member of the Novadab Rewards program?

Can I Send Someone Gifts From Novadab?
How Can I Track My Order?
How Long Does It Take For Personalized Items To Ship?
I'm Local! Can I Pick Up My Order?
The Tracking Says My Order Arrived But I haven't Received Anything?
When Will My Order Arrive?
When Will My Order Ship?
Where Do You Ship From?

I'm a Brand. How Can I Work With You?
I'm an Influencer. How Can I Work With You?
Manufacturers and Suppliers

How Should I Care For My Jewels?

Do You Offer Personal Styling Services?
How Can I Create An Account?
How Can I Return An Item?
How Do I Redeem My Voucher Code?
I Forgot To Use My Promo Code. Is It Too Late?
My Product is Damaged. What Can I Do?

Can I Exchange My Reward Points?
How Can I Cancel A Redemption Request?
How can I redeem my points?
How do I know how many Reward Points I have?
How long will it take for my Reward Points to be credited to my account?
I have made a transaction and the required Reward Points have still not been credited to my account, what do I do now?
What is the Novadab Rewards Program?
What is the value of Reward Points? And how do I receive them?
Who can become a member of the Novadab Rewards program?